Domestic Free Shipping Policy
Any order of a complete JackPak™ portable power pack is eligible for FREE destination delivery to 48 states in the USA. Alaska, Hawaii and other US territories will be charged additional fees. FREE SHIPPING items will be delivered freight prepaid to all direct shipping points located within the 48 contiguous United States.
In rare cases, some FREE SHIPPING items located within rural shipping areas may be charged additional surcharges due to their rural classification. Rural zones are based on transportation lane accessibility and their functional accessibility to major highways and shipping lanes. Transportation and shipping to these remote and rural locations may incur associated delivery costs. If so, you will be notified after your order is placed.
Service or replacement parts orders may not be eligible for free shipping and may be subject to a per piece charge based on package weight and destination zone.
We will designate shipping carriers based on region and/or best service defined by our shipping department. In the event a preferred carrier is requested, you may be responsible for paying an additional freight charges at the time of order. For more information, call us at 1-833-JACKPAK.
What about sales tax?
All orders destined for California will be charged applicable state sales tax, even if ordered through an out-of-state dealer. If you are a tax-exempt customer, you will be required to send us a signed copy of your tax exemption certificate.
Alaska, Hawaii, US Virgin Islands and Puerto Rico
Additional freight charges will apply for all shipments destined for Alaska, Hawaii, US Virgin Islands and Puerto Rico. Additional freight charges also apply for expedited, guaranteed or definite delivery requests. Please contact your JackPak dealer or contact our sales department for quotes prior to placing your order.
Items less than 150 lbs. will typically be shipped FedEx Ground.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you are entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses. If your order has already shipped, we cannot modify the address. If your package is undeliverable, you will be notified as soon as the package is returned.
Learn more about our 30-day money-back guarantee.
How long before I get my JackPak after I order and pay?
Most orders are shipped within 3 business days of receipt, depending on product availability. An order placed before 3PM EST will take approximately 7-10 business days for delivery, depending on quantities ordered.
Missing or Incorrect Products/Parts
JackPak will consider replacing any missing or incorrect products/parts from shipments at no charge provided you identify and report your claim to our Customer Service Department within 30-days of date of receipt of your order. Missing or incorrect products/parts from shipments will not be replaced if they are reported more than 30-days beyond the receipt of order.