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Shipping

Domestic Free Shipping Policy

All JackPak™ orders are eligible for FREE destination delivery to 48 states in the USA. Alaska, Hawaii, and other US territories will be charged additional fees. FREE SHIPPING items will be delivered freight prepaid to all direct shipping points located within the 48 contiguous United States.

Service or replacement parts orders may not be eligible for free shipping and may be subject to a per piece charge based on package weight and destination zone.

We will designate shipping carriers based on region and/or best service defined by our shipping department. In the event a preferred carrier is requested, you may be responsible for paying an additional freight charge at the time of order. For more information, contact us at support@jackpak.com

What About Sales Tax?

All orders destined for California will be charged applicable state sales tax, even if ordered through an out-of-state dealer. If you’re a tax-exempt customer, you’ll be required to send us a signed copy of your tax exemption certificate.

Alaska, Hawaii, US Virgin Islands and Puerto Rico

Additional freight charges will apply for all shipments destined for Alaska, Hawaii, US Virgin Islands and Puerto Rico. Additional freight charges also apply for expedited, guaranteed or definite delivery requests. Please contact your JackPak dealer or contact our sales department for quotes prior to placing your order.

FedEx Ground

Items less than 150 lbs. will typically be shipped FedEx Ground.

Wrong Address Disclaimer

It’s the responsibility of the buyer to make sure that she or he enters the address correctly. Please ensure the address you’re entering is complete and accurate, as we cannot be held responsible for packages shipped with insufficient or undeliverable addresses. If your order has already shipped, we cannot modify the address. If your package is undeliverable, you’ll be notified as soon as the package is returned.

Warranty

Learn more about our 30-day money-back guarantee.

How Long Before I Get My JackPak After I Order and Pay?

Most orders are shipped within 3 business days of receipt, depending on product availability. An order placed before 3PM EST will take approximately 7-10 business days for delivery, depending on quantities ordered.

Missing or Incorrect Products/Parts

JackPak will consider replacing any missing or incorrect products/parts from shipments at no charge provided you identify and report your claim to our Customer Service Department within 30-days of date of receipt of your order. Missing or incorrect products/parts from shipments will not be replaced if they’re reported more than 30-days beyond the receipt of order.