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Warranty

Warranty Exchange

JackPak will replace any JackPak Product that fails to operate during the applicable warranty period due to defect in workmanship or material. Replacement Products and parts may be new, reconditioned, refurbished, or otherwise factory remanufactured. A replacement Product assumes the remaining warranty of the original Product.

Process for Returning Product

To return an item, you'll need to obtain a Return Material Authorization (RMA) number. JackPak will not accept returns without prior authorization and an RMA number. You can get an RMA form by contacting us via telephone or email for assistance.

  • Obtain a Return Merchandise Authorization (RMA) Number: All returns must have an RMA number for processing. Contact JackPak at hello@JackPak.com for assistance.
  • Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to JackPak. Do not write the RMA number on the actual box. Packages without an RMA number on the return shipping label may not be accepted by our warehouse.


Limitation of Liability

JackPak shall have no obligation pursuant to this warranty with respect to Products which in our sole judgment have been altered, modified, damaged, misused, abused, badly worn, lost or improperly maintained. This warranty is null and void if; the customer cannot show proof of purchase as the Product’s original owner; any other person other than an authorized representative of JackPak has made any attempt to service or modify the JackPak Product prior to its return to JackPak under this warranty; any of the Product component parts have been replaced with parts that were not authorized JackPak replacement parts.

In no event will either party be liable for any damage caused by the other party's failure to fulfill its responsibilities under these terms and conditions. In no event will either party be liable for any lost profits, lost savings, incidental damage, or other economic consequential damages. JackPak Products are provided and sold as is without any express or implied warranties including warranties of merchantability or fitness for particular purpose. No warranties, expressed or implied, will apply after the warranty periods described above. JackPak may modify these terms and conditions at any time by either providing the customer with written notice or posting such revised terms on http://www.jackpak.com/warranty. Such revised terms shall be effective thirty days from the date of such written notice or posting

We're Here to Help!

We're available Monday – Friday from 6:00AM to 4:30PM PST. Give us a call or email us at hello@jackpak.com with any questions you have about ordering, shipping or JackPak in general.