Clicky

Privacy and Cookie Policy

JACKPAK.COM PRIVACY POLICY

PLEASE READ THIS POLICY CAREFULLY AS IT CONTAINS IMPORTANT INFORMATION ABOUT HOW THE JACKPAK.COM WEBSITE COLLECTS AND USES YOUR INFORMATION. IN USING OUR WEBSITE, YOU AGREE TO BE BOUND CONTRACTUALLY BY THE FOLLOWING PRIVACY POLICY

This Privacy Policy tells you what information JackPak.com ("we," "our Website" or "us") collect about our users ("you") and how we might use it. By visiting and using various JackPak.com online resources and services, you also agree that you have read and understand this Privacy Policy. Should you have any questions after reading this Privacy Policy, please contact us at support@jackpak.com and we will be happy to clarify our policy for you.

ABOUT OUR PRIVACY POLICY

The JackPak Website is based in the United States, and our data indicates that most of our users are U.S. residents. Therefore, it is only logical that this Privacy Policy is founded primarily in U.S. law. Visitors from other nations should not assume that our Policy conforms to the requirements of their individual nation and should review this Privacy Policy carefully in order to learn what information is collected and how it is used. Personally Identifiable Information that can be used to contact and / or identify you personally is deemed Personally Identifiable Information. It is up to the user to carefully guard their personally identifiable information which may include full name, street address, e-mail address, photographs, credit card numbers, phone numbers, age, race, gender, country, state, city, social security number or state I.D., driver’s license, license plate or vehicle identification number, school or workplace, PIN numbers, fingerprints, handwriting, signature or miscellaneous digital verification.

YOU MAY BROWSE JACKPAK.COM WITHOUT DISCLOSING ANY PERSONAL INFORMATION ABOUT YOURSELF. IN THE EVENT THAT WE ATTEMPT TO COLLECT PERSONALLY IDENTIFIABLE INFORMATION, SUCH AS AN E-MAIL ADDRESS OR PHONE NUMBER, YOU WILL BE CLEARLY INFORMED AND GIVEN THE OPTION TO DENY THE REQUEST.

HOW JACKPAK.COM USES YOUR PERSONALLY IDENTIFIABLE INFORMATION

  • We do not share your Personally Identifiable Information with anyone except certain service providers such as those used to facilitate the processing of orders or to update you on your order status.
  • We may also use information about you that we have collected from our Website to specifically gauge, control and improve performance of our Website and to improve your experience with our products and services.
  • Log Files

    We collect limited analytical data tracking your use of the JackPak Website, but it is only used to improve your browsing experience. This information includes your IP addresses, browser type, internet service provider, referring / exit web pages, your computer’s operating system and the date / time stamp of your login. As always, none of this information is sold, traded or rented out.

    We use this information to analyze trends, to administer the Website, to track your activity on the Website, and to gather statistical demographic information about our users

    OWNERSHIP OF INFORMATION

    BendPak Inc. is the sole owner of all user data collected by or in association with our Website. BendPak Inc. keeps all user information, including any voluntarily divulged personally identifiable information, for the sole purpose of improving and promoting JackPak.com.

    Customer Service Communications from JackPak.com Based upon the personally identifiable information you provide us; we will communicate with you in response to your inquiries and to provide the services you request. We will communicate with you by email, live chat, mail, and / or telephone, in accordance with your wishes.

    SURVEYS AND CONTESTS

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    Security

    From time-to-time we may offer JackPak.com users the opportunity to participate in contests or surveys on our Website. For you to participate, we will request Personally Identifiable Information from you to associate that information with your contest entry. Your participation in our surveys and contests is completely voluntary, however if you decide not to disclose select Personally Identifiable Information, your participation may be impossible. This typically includes contact information and demographic information. This information is used typically to notify contest winners and award prizes but may also be used for marketing purposes within the JackPak organization.

    In the case of our voluntary surveys, we may use your anonymous information, such as IP address, as part of the survey response. This information may be combined with your Personally Identifiable Information for marketing purposes. Our surveys may be used to gather information to improve our Website and may be used to offer you additional products and / or services.

    We may use a third-party service provider to conduct these surveys or contests. Such companies will be prohibited from using your Personally Identifiable Information for any other purpose. We will not share the Personally Identifiable Information you provide through a contest or survey with anyone unless we give you prior notice and a choice to opt out.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    SPECIAL OFFERS AND UPDATES

    We will occasionally send you information on products, services, special deals and promotions, but only if you voluntarily sign up to receive such communications. Although some of these communication may or may not have opt-out instructions, you may unsubscribe to the mailing list at any time be simply returning a reply to the message with Please Remove from Mailing List in the subject line and body copy.

    WEBSITE SERVICE-RELATED ANNOUNCEMENTS

    On rare occasions we will send you announcements that are related to service on our Website. For instance, if any of our services are suspended for maintenance, we might send you an email communication informing you of the outage.

    COMMUNICATIONS FROM THE WEBSITE

    You may receive an initial email after you submit a website inquiry. We may also communicate with you in response to your inquiries as necessary. From time to time, we may send you customer service, warranty service, technical bulletins or other announcements but only when absolutely necessary. Although some of these communication may or may not have opt-out instructions, you may unsubscribe to the mailing list at any time by simply returning a reply to the message with Please Remove from Mailing List in the subject line and body copy.

    THIRD-PARTY COMMUNICATIONS

    We may use a third-party shipping company to fulfill orders. We may also use a credit card processing company to bill you for the goods and services you request. All reasonable measures are taken to ensure that your Personally Identifiable Information is never retained, shared, stored or otherwise improperly used.

    SERVICE PROVIDERS

    We may use other third-party companies to administer our contests and surveys, send mail to our users, process rebates, process other special offers or perform similar services for our company in relation to our Website.

    We will provide these third parties with only the minimal amount of information they need to perform their service to our Website and user community. All third parties associated with our Website are prohibited from using your personally identifiable information for any other purpose than that for which it was originally disclosed.

    LEGALLY REQUIRED DISCLOSURES

    We reserve the right to disclose your personally identifiable information as required by law, such as when we receive a subpoena or other court order to do so. We may also disclose your information to legal authorities if we believe that disclosure is necessary to protect our rights.

    INFORMATION SHARING AND DISCLOSURE

    Except as explained in this policy, we do not share or sell your Personally Identifiable Information with other companies.

    YOUR CHOICE TO OPT-OUT OF INFORMATION SHARING

    You may "opt out" of having your Personally Identifiable Information used for certain purposes when we request it. You may change your opt out selection at any time by following the instructions included in each email or by e-mailing us at support@jackpak.com.

    LINKS TO OTHER WEBSITES

    Our Website contains links to other sites that are not owned or controlled by JackPak. Please be aware that we are not responsible for the privacy practices of other websites.

    If you click on a link that will take you away from our Website, we may or may not notify you that you are leaving JackPak.com. Please note that our Privacy Policy applies only to information collected by our Website.

    OUR SECURITY POLICY

    The security of your personal information is important to us. Our security policy provides rules and technical measures to protect your Personally Identifiable Information from unauthorized access, improper use, improper disclosure, unauthorized modification, unlawful destruction and accidental loss. Our Website keeps all Personally Identifiable Information stored securely behind a firewall. When you enter sensitive information (such as credit card number) on our registration and order forms, we encrypt that information using secure Socket Layer Technology (SSL) or the newer Transport Layer Security (TLS). You will know SSL or TLS is enabled if you see a padlock on the task bar in Windows or near the window minimize and maximize buttons on a Mac.

    We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. This includes conforming to the PCI industry security standard for protecting financial information. However, keep in mind that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

    If you have any questions about security on our Website, you can send email us at support@jackpak.com.

    BUSINESS TRANSITIONS

    In the event JackPak goes through a business transition, such as a merger, is acquired by another company or sells off a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via a prominent notice on our Website for 30 days of any such change in ownership or change in control of your personal information.

    MODIFICATION OF OUR PRIVACY POLICY

    JackPak reserves the right to modify this Privacy Policy at any time, so please review it frequently.

    IF YOU THINK YOUR PRIVACY HAS BEEN VIOLATED

    In the event you believe your privacy has been violated by our Website, you may contact us at:

    JackPak

    1645 Lemonwood Dr.
    Santa Paula, CA 93036 USA
    Tel: 1-833-522-5725
    Fax: 1-805-933-9160
    support@jackpak.com

    CONTACT US

    If you have any questions or suggestions regarding our privacy policy, please

    The table below lists the cookies we collect and what information they store.

    Cookie Name Cookie Description
    FORM_KEY Stores randomly generated key used to prevent forged requests.
    PHPSESSID Your session ID on the server.
    GUEST-VIEW Allows guests to view and edit their orders.
    PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history, if you have asked for this.
    STF Information on products you have emailed to friends.
    STORE The store view or language you have selected.
    USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
    MAGE-CACHE-SESSID Facilitates caching of content on the browser to make pages load faster.
    MAGE-CACHE-STORAGE Facilitates caching of content on the browser to make pages load faster.
    MAGE-CACHE-STORAGE-SECTION-INVALIDATION Facilitates caching of content on the browser to make pages load faster.
    MAGE-CACHE-TIMEOUT Facilitates caching of content on the browser to make pages load faster.
    SECTION-DATA-IDS Facilitates caching of content on the browser to make pages load faster.
    PRIVATE_CONTENT_VERSION Facilitates caching of content on the browser to make pages load faster.
    X-MAGENTO-VARY Facilitates caching of content on the server to make pages load faster.
    MAGE-TRANSLATION-FILE-VERSION Facilitates translation of content to other languages.
    MAGE-TRANSLATION-STORAGE Facilitates translation of content to other languages.